From: {{$issue['first_name']}} {{$issue['last_name']}} ({{$issue['role_name']}})
Created: {{convert_timezone($issue['created_at'])}}
Updated: {{convert_timezone($issue['updated_at'])}}
Priority:
{{$help_desk_all_priority[$issue['priority_id']]['name']}}
Category:
{{$help_desk_all_category[$issue['category_id']]['name']}}
Status:
{{$help_desk_all_status[$issue['status_id']]['name']}}